The IP address has changed
The IP address for this domain may have changed recently. If you are the owner of the domain name and you have access to its admin panel provided by your registrar (supposedly not us), then please check your DNS settings to verify that the domain is set up correctly. The name servers of your domain should target as follows:
It may take 8-24 hours for DNS changes to propagate. Please try to clear your DNS cache as well, before or after making any changes.
Server abuse, misperforming or possible misconfiguration
Please, verify that we, AR media, as your hosting provider, have the correct IP address configured for your Apache settings and DNS records and that you haven’t messed up by mistake with those entries. A restart of Apache may be required for new settings to take effect. Please, also make sure your website is not abusing the limit of resources on the server provided with your hosting plan. You can check and control, these info above, from your cPanel which we provided you with when you chose and ordered the hosting plan you are using.
You might have missed to follow through with your payments in time. We always send email notices ahead of time to avoid having our clients forgeting their dues and resulting in billing issues with down time of their websites, but it happens sometimes, your spam filters being misconfigured and our email notices to you, being discarded or misplaced. Please, check your inbox, or junk folder and follow the instructions in our emails, on how to take care of your payments easy and fast, to ensure your website gets back online again, as soon as possible. If all emails are discarded and you can’t find any, contact our billing team for further instructions.
The site may have moved
The URL for this domain may have changed or the account might have moved to a server outside AR media. Also, sometimes owners sell their businesses, or just the domain names and changes take some time to follow through and take effect. Please, make sure as well that you or your developer haven’t accidentally moved your website files to a different directory within your domain.
Policy or TOS violation
Your website has been flagged for suspicious activity and will remain in suspended mode until further investigation. It is the website owner’s responsibility to maintain security and a good standing of the account. Intentional or unintentional, your account will be active again after one or more of the following violations that were identified occuring from your website, are resolved.
- Illegal content
- Malicious software / Virus / Malware
- Hacked account
- Terms of service violation